Help Center
Frequently Asked Questions
Clear answers about courses, access, progress tracking, and policies. Each question has its own deep link for sharing.
Tip: Share a specific answer using its #id (example: #q-beginner).
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How long do I keep access? #link
You keep course access for at least one year, including updates during that time. If you enroll during a content refresh, you automatically receive the improved lessons without extra fees.
Is there a course for total beginners? #link
Yes. Start with “Beginner Knit Foundations” and follow the checkpoints. The first modules cover yarn choice, needle sizing, tension basics, and how to fix the most common mistakes without restarting.
What is your refund policy? #link
If a course is not a good fit within 7 days, contact us for options. We’ll help troubleshoot access issues first; if it still isn’t right, we’ll guide you through the next steps based on your payment method.
Do you offer certificates? #link
You can download a completion statement from your dashboard after finishing all modules. It includes your name, course title, completion date, and an ID for verification.
Do I need special materials to start? #link
Not special—just the right basics. We recommend a smooth worsted yarn, 4.5–5.5mm needles, stitch markers, and a tapestry needle. Each course includes a printable checklist so you can shop once and start confidently.
How do you track progress? #link
Each module includes checkpoints and practical mini-projects. Your dashboard shows completion status per lesson, and you can rewatch any lesson as many times as you want during your access window.
How can I contact support? #link
Use the “Ask a Question” form on this page for the fastest response. You can also reach us by phone at +1 (415) 557-0293 during business hours.
Share a link to a specific question: copy the URL with its #id (for example #q-beginner).